Need help?
Who to contact, and answers to the questions we are asked most often.
Your contact at Derma Direct
For questions about your access, orders or Derma Direct products.
Derma Direct
- Website
- dermadirect.co.uk
Already have access? Log in to see who to contact.
Common questions
How does access to the Academy work?
Request access with your details, then confirm your email address. Our team checks your Derma Direct orders by hand — there is nothing to upload. Once you are approved, we email you an invitation to choose your password, and your access lasts 12 months.
A link in one of our emails has expired
The link to confirm your email address works once and expires after 24 hours. The invitation to choose your password expires after 7 days. If a link has expired, please contact us using the details on this page and we will help you continue.
I have forgotten my password
Use the forgotten password page and we will email you a link to choose a new one. The link works once and expires after a short time.
How do I renew my access?
Access lasts 12 months from approval. From 30 days before it ends, you can request a renewal from My account; we check your recent Derma Direct orders again. If you renew early, the new 12 months begin when your current access ends, so no time is lost.
Can I use my account on more than one device?
Yes, but only one at a time: logging in on a new device signs you out of the previous one. Your account is personal and must not be shared.
Why can I not see a particular video?
Some training is only available in certain countries, because products are approved differently from one market to another. What you see depends on the country you registered with and, for some videos, the country you are watching from. If the country on your account is wrong, please contact us.
Do I need an authenticator app to log in?
No. Practitioners log in with their email address and password. Two-step login with an authenticator app is required only for Derma Direct staff, who can see customers’ details.